TERMS OF SERVICE

OVERVIEW

These Terms and Conditions, along with Privacy Policy and other terms (“Terms”) constitute a binding agreement by and between JClean, a brand under Janta Dry Cleaners LLP, (“Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy and other policies). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

By visiting our site and/ or availing any services from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ELIGIBILITY

The Website are intended solely for persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Access to or use of the website or Services is expressly prohibited for the following individuals:

• Anyone who has not attained the age of majority, which is 18 years old according to the Indian Majority Act.
• Anyone who is not of sound mind at the time of making the contract.
• Anyone disqualified from contracting by any law to which they are subject.

By accessing or using the Site, Application or Services you represent and warrant that you are a person(s) who can enter into legally binding contracts under the Indian Contract Act, 1872.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products/services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

A. BOOKING

1. For bookings with a total amount of ₹750 or more, pickup and drop services will be provided at no additional cost. If the booking amount is less than ₹750, an extra delivery charge will apply based on the pickup and drop-off location.
2. Customers are required to count their garments during pickup and confirm the quantity on the provided pickup slip.
3. Please count your articles/garments upon delivery and report any discrepancies immediately, as we cannot be held responsible for claims after the delivery is accepted and signed for.
4. We will make every effort to deliver your garments on the date and time specified on the Pickup Slip. However, Janta Dry Cleaners LLP is not liable for any delays caused by circumstances beyond our control.
5. Customers must inspect their garments for any valuable items before sending them to the laundry. Janta Dry Cleaners LLP is not responsible for the loss of any valuables left in the pockets
6. One-day delivery is not available for weekly offs & public holidays.
7. Customers are requested to inspect their garments at the time of delivery. Janta Dry Cleaners LLP will not be responsible for any damages reported more than 24 hours after delivery. If you are dissatisfied with the quality of any service, please contact the Laundry Manager within 24 hours for resolution.
8. Jclean is not responsible for issues such as colour fading, bleeding, shrinkage, or damage to embellishments or embroidery on garments during the cleaning process.
9. We put our best efforts to remove any stains or unwanted marks on the clothes; however, we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.
10. We thoroughly inspect each garment upon receiving it at our outlet and will notify you of any observed damage. However, Jclean will not be held responsible for any pre-existing damage or any damage that cannot be attributed to the processes or products used at our outlets, with a few exceptions considered under manual error
11. We do not accept any accessory that is not to be processed.
12. All accessories which can be detached from the garment will be counted as separate items and charged separately.
13. Customers are requested to count and check their delivery items at the time of delivery. We are not responsible once invoices have your signature of receipt.
14. Only ironing services available upon request.
15. Standard delivery turnaround time- 72 hours after the item has been collected. Garments given after 5:00 p.m. will not be considered for 72 hours delivery.

B. PAYMENT & BILLING

1. We accept payment in cash, cards, e-wallets, net banking and other convenient payment methods.
2. You may get an estimate of the bill amount at the time of handing over the garments at the time of pick up.
3. Ensure to take original bill or challan copy after due delivery of articles to be processed.
4. Original bill or challan copy needs to be presented at the time of delivery of processed articles.
5. The exact bill amount will be informed to the customer after garments are booked at the store.
6. The Invoice will be handed over to the customer at the time of Delivery.
7. All advance payment must be recorded in the Pickup Slip and signed by the Pickup executive.
8. Full payment may be paid at the time of delivery.
9. If the original bill or challan is lost or cannot be produced at the time of delivery, the processed garments will only be handed over to the owner after verifying their identity.
10. Taxes applicable as per the government regulations.
11. Each hanger will be charged Rs 20/- Extra.
12. Stain removing charges will be Extra. The same shall be communicated by the Laundry Manager, after evaluating the stain on item booked.
13. Express/Urgent delivery for same day would be charged 100% extra over the Standard tariff and for express delivery for next day would be charged 50% extra over the Standard tariff.

C. COMPENSATION & DISCLAIMER

1. We reserve the right to the right to refuse to render any service to any customer
2. We are not responsible for loss or damage to personal items left in garments, such as money or jewellery or anything else.
3. Removal of stain is a part of the process but, complete removal of stains cannot be guaranteed and will be processed at customer's risk.
4. In case of any loss or damage of an article, LLP can reimburse up to a maximum of five (5) times of its Service Charges (laundry / dryclean) of each item subject to the Laundry Manager's approval. The claim must be made within 48 hours after the items are returned and accompanied by the original laundry bill. No complaints will be entertained after 48 hours.
5. LLP is not responsible for any article/item which is left beyond 30 Days from the proposed date of delivery. After the completion of 30 days, LLP will charge 30% of the total bill for the next 15 days. After 45 days from the date of delivery, the store will not be liable for loss or damages.
6. We are not responsible for items that require special care or delicate handling during the cleaning process.
7. We handle all garments, linens, and fabrics with the utmost care. However, due to the condition of the items or hidden material defects, there is a risk of discoloration or shrinkage. These items are cleaned at the owner's risk, and we accept no liability for such occurrences.
8. We strives to maintain a high quality in our washing, drying, and folding services, employing reasonable efforts to achieve this standard.
9. We bear no responsibility for special care or delicate items needing particular cleaning attention.
10. We may use the images of your clothes for promotional purposes only. Please let us know if you would like to opt-out.
11. LLP shall not be held responsible for any ornaments/jewellery fittings on the garment.
12. Any loss/damage/delay due to FORCE MAJEURE conditions, we are not liable for any compensation or reduction in charges.
13. Some process/items may require additional period to process. No deduction on billed amount or claim can be initiated against in respect of delays.

THIRD PARTY LINKS

• Hyperlinks on this Website to websites operated by third parties are only provided for your reference. The LLP takes no responsibility for the content of these websites and has no control over their content, access and privacy policies. The LLP also takes no responsibility for the consequences of accessing these websites, including exposure to hard-and software viruses, spy and malware. The LLP do not endorse or recommend these websites or any of their contents.
• Any third party that wishes to establish links to our Website should notify the LLP of their intention prior to doing so. The LLP may deny permission for any such links to the Website. If the LLP gives its permission for any such links, it is not under any obligation to establish reciprocal links with the third party.

INTELLECTUAL PROPERTY

• All intellectual property rights related to the website and its content, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, are the property of the LLP or its licensors and are protected by intellectual property laws.
• Users are granted a limited, non-exclusive, non-transferable license to access and use the website and its content for personal and non-commercial purposes only. Any use of the website's content for commercial purposes, including reproduction, distribution, display, or transmission, without prior written permission from the LLP, is strictly prohibited.
• All trademarks, service marks, and logos displayed on the website are registered and unregistered trademarks of LLP or third parties who have granted the LLP the right to use them. Users are prohibited from using any trademarks, service marks, or logos displayed on the website without the written permission of the LLP or the respective owner.
• All content on the website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is protected by copyright laws. Users may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from the website without the express written consent of the LLP.
• The LLP reserves all rights not expressly granted in these terms and conditions. Any unauthorized use of the website or its content may violate copyright, trademark, and other intellectual property laws and could result in criminal or civil penalties.

FORCE MAJEURE

For purposes of this Terms, “Force Majeure Event” means any event or circumstance, regardless of whether it was foreseeable (including without limitation an act of war, hostility, or sabotage; act of God (lightning, earthquake, volcanic eruption, landslide, flood, cyclone, typhoon, tornado); electrical, internet or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); criminal, revolutionary, or terrorist activity); pandemic and/or other health and safety events; any requirement, action or omission to act pursuant to any judgment or order of any court or judicial authority in India; that: (a) was not caused by a party and, (b) prevents that party from complying with any of its obligations pursuant to these Terms and Conditions (other than an obligation to pay money) or provision of the Website or the Website. If a Force Majeure Event occurs, the LLP will be excused from performing those obligations rendered un-performable by the Force Majeure Event. During a Force Majeure Event, the LLP shall use reasonable efforts to limit damages to the User and to resume its performance pursuant to these Terms of Service. The LLP shall not be responsible or liable in case you suffer any losses on account of a Force Majeure Event.

LIMITATION OF LIABILITY, DISCLAIMER & EXCLUSIONS

You agree that your sole and exclusive remedy arising from or relating in any way to any item, including, but not limited to any claim for lost or damaged clothing or other items shall be the amount paid for the services charge of the item; provided however, under no circumstances shall our liability for any item or items exceed 5 times of the service charge paid of each item as mentioned in the invoice in which the alleged lost or damaged item(s) was included.

To the fullest extent allowed by applicable law, in no event shall Janta Dry Cleaners LLP or our suppliers, or our or their respective officers, directors, employees, members, partners, or agents be liable with respect to the services or the subject matter of this agreement under any contract, negligence, tort, strict liability or other legal or equitable theory for: (1) any indirect, incidental, punitive, or consequential damages of any kind whatsoever; or (2) any matter beyond our reasonable control.

INDEMNIFICATION

The User (“Indemnifying Party”) shall indemnify the LLP, including all employees, officers and directors (“Indemnified Party”) against, and hold harmless from any and all actual and direct losses, including but not limited to third party claims, suits, actions or proceedings (“Losses”) against the Indemnified Party, where such Losses arise out of or relate to the Indemnifying Party’s use of the services or the Indemnifying Party’s breach of any requirement, representation or warranty, covenant or confidentiality obligations contained in this Terms and Conditions or Privacy Policy, provided that: (a) the Indemnified Party promptly notifies the Indemnifying Party in writing of such Losses; (b) the Indemnifying Party has sole control over the defence or settlement of the Losses; and (c) the Indemnified Party cooperates fully in the defence or settlement of the Losses. This indemnification shall include the Indemnified Party’s reasonable attorney’s fees incurred in the defence of the action giving rise to any damages, which are indemnifiable under this section.

CONFIDENTIAL AND PERSONAL DATA/INFORMATION

Any information that is required to be collected by us shall be kept confidential in accordance with the provisions of our Privacy Policy. In addition to the same, the provisions of the following laws/ rules/ guidelines/ regulations shall be applicable to the use of our Website:

• The provisions of Information Technology Act, 2000 relating to processing of personal data and as may be amended from time to time;
• The provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as may be amended from time to time.

SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or un-enforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GOVERNING LAW AND JURISDICTION

• Governing Law: This Agreement shall be governed by and construed in accordance with the laws of India and both Parties hereby submit to the exclusive jurisdiction of the courts of Pune, Maharashtra.
• Dispute Resolution: The Parties agree that they will use their best efforts to amicably resolve any dispute arising out in relation to this Agreement by mutual negotiation. In case the Parties fail to resolve any dispute within 30 (thirty) days from the date of notification of the dispute by either Party, such unresolved dispute shall be settled through arbitration under the Indian Arbitration and Conciliation Act, 1996 by a sole arbitrator to be mutually appointed by the LLP. The arbitration award shall be final, conclusive and binding on both the parties. The venue of the arbitration shall exclusively be at Pune, Maharashtra and it shall be conducted in the English language only.

GRIEVANCE OFFFICER

In compliance with Information Technology Act, 2000, and the rules made thereunder, the grievance officer of the LLP for the purpose of this Terms shall be the following:

Email Address: swaghmare@jclean.in
Phone No.: +91 99754 25758